FAQ

Categories
1.About Orders and Payments

Q. How do I place an order?

  1. Add the desired product to your cart from the product page.
  2. Proceed to checkout and fill in the necessary information.
  3. Select a payment method and confirm your order.

Q. What payment methods are available?

◾️ For customers in Japan
  • By using **"Paidy Afterpay"**, you can choose to pay in 3, 6, or 12 installments. (Note: Subject to credit approval)
  • Credit card payments are available for lump-sum payments only.

🔎 If you are unable to use Paidy or wish to use another installment option, please contact your credit card company to explore changing your payment plan to installments or revolving payments.



◾️ For international customers

  • Paidy Afterpay is a Japan-only payment method and is not available for international customers.
  • Credit card payments (such as VISA, MasterCard, American Express) are available for lump-sum payments only.

🔎 If you wish to use installment payments, please contact your credit card company to inquire about changing to installment or revolving payments.

Q. Can I use installment payments?

◾️ For customers in Japan
  • By using ** "Paidy Afterpay" **, you can choose to pay in 3, 6, or 12 installments. (Note: Subject to credit approval)
  • Credit card payments are available for lump-sum payments only.

🔎 If you are unable to use Paidy or wish to use another installment option, please contact your credit card company to explore changing your payment plan to installments or revolving payments.



◾️ For international customers

  • Paidy Afterpay is a Japan-only payment method and is not available for international customers.
  • Credit card payments (such as VISA, MasterCard, American Express) are available for lump-sum payments only.

🔎 If you wish to use installment payments, please contact your credit card company to inquire about changing to installment or revolving payments.

Payment via Pay Later Paidy

At RISE, a specialist store for epitheses, you can use the Pay Later Paidy payment method with no installment fee for 3, 6, and 12-month payments. It’s a convenient payment method that allows you to place orders easily. There is a required screening process, but the result is notified quickly.

1. No installment fee for up to 12 payments

With Pay Later Paidy, you can choose installment payments for up to 12 months without any fee. Select installment payments easily and reduce your monthly payment amount.

2. Required screening process

Using Pay Later Paidy requires a screening process. You may not be able to use it depending on the result, but the result will be notified promptly.

3. No account registration required

You don’t need to register an account to use Pay Later Paidy. You can easily use it with just your phone number and email address.

* Please note that the screening result and criteria are determined by Paidy, and our store cannot assist with any issues related to the screening. We appreciate your understanding in advance.

For more details, visit the official
Paidy website
2. Shipping & Delivery

Q. How long does it take for the product to be shipped after placing an order?

◾️ Soft Packers

✔️ Regular production: Ships within approximately 60 days after order confirmation.
✔️ Fast production: Ships within approximately 30 days after order confirmation.

◾️ Boxer Briefs

Ships within 2-3 business days after order confirmation.

Q. What are the shipping methods and shipping fees?

◾️ Domestic Customers (Japan)
  1. Yamato Takkyubin Compact (¥800)
  2. Letter Pack Plus (¥600)
  3. Click Post (¥200)

※ Free shipping for orders over ¥10,000

◾️ International Customers
  1. DHL
  2. EMS (Japan Post)
  3. Small Packet (Japan Post)


Shipping fees vary depending on the region.
Please check the checkout page for details.

Q. What will the product name be listed as on the shipping package?

◾️ For Customers in Japan

To ensure privacy, the package will be labeled with **"Glass" or "Fragile"**.

◾️ For International Customers

✔️ Soft Packer
・Silicone Accessories
・Personal Care Item

✔️ Boxer Shorts
・Clothing
・Underwear

In accordance with customs regulations, items will be shipped with a general description to ensure privacy.

Q. How will the shipping be handled if I purchase both a Soft Packer and boxer shorts at the same time?

◾️ Domestic Shipping

If requested in the remarks section, we will ship the boxer shorts first and the Soft Packer after completion (no additional shipping charge).
If no specific request is made, both items will be shipped together after the Soft Packer is completed.

◾️ International Shipping

The items will be shipped together after the Soft Packer is completed.

Q. コンビニや郵便局での受け取りはできますか？

申し訳ございませんが、コンビニ受け取りには対応しておりません。
ただし、郵便局留め または ヤマト運輸の営業所受け取り は可能です。

  • 郵便局留め（レターパックプラス）
  • ヤマト運輸の営業所受け取り（宅急便コンパクト）

ご希望の際は、ご注文時の備考欄に「受け取り希望の郵便局名・住所」または「営業所名・住所」 をご記入ください。

また、公式LINE でもご相談を承りますので、お気軽にお問い合わせください。
3. About the Products

Q. Can I see actual usage videos or images of the Soft Packer?

Actual usage images are available on the Wear Images Page.
Please take a look.
4. Returns & Exchanges

Q. Is it possible to cancel or change an order after purchase?

We carefully inspect all items before shipment to ensure they arrive in perfect condition.

  • For the Soft Packer, due to its custom-made nature, we do not accept returns or exchanges. We appreciate your understanding.
  • For Boxer Shorts, we accept returns for unused and unopened items within 7 days of delivery.
    Please note that return shipping costs are the customer's responsibility.

For more details, please refer to the page below.

🔗 Refund & Return Policy
Q. Do you ship internationally?

Q. Do you ship internationally?

  • Yes, we can ship worldwide using DHL, EMS (Japan Post), and Small Package (Japan Post).
  • Shipping fees vary by region, so please check the cart or checkout page for details.

Q. How are customs duties and fees handled for international shipments?

  • Customs duties, import taxes, and fees are the responsibility of the customer.
  • For shipping costs and customs procedures, please check with your local customs authorities.
6. Inquiries

Q. What should I do if I have questions before purchasing?

◾️ For customers in Japan

Please feel free to contact us via our official LINE account.
📱 Official LINE here

◾️ For international customers

You can contact us via email. Please reach out to the address below.
Email: support@rise-prosthetics.com

※ We respond during business hours in Japan Standard Time (JST).
We typically reply within 2 business days, but please allow more time depending on the nature of the inquiry. We appreciate your understanding as we respond to inquiries in the order they are received.